The Juventas brand has been present on the European market since 2006. Our companies have delivered thousands of products to customers worldwide. We strive to ensure that all our customers feel safe when shopping in our online stores.
We have introduced few solutions that protect all our customers who make online purchases in our store.
1. Our store uses PayPal's Buyer Protection (no Paypal account is required)
To meet the expectations of all our customers, payments in our store can also be made via the PayPal platform.
PayPal's Buyer Protection safeguards customers if their purchase doesn’t meet expectations.
If the ordered item doesn’t arrive, arrives damaged, or differs from the description (e.g., incorrect size, color, or functionality), the customer can file a claim within 180 days of purchase.
2. Our store is part of the Trusted Shops AG money-back guarantee program
Every purchase in our store is secured through Trusted Shops AG, an online platform we collaborate with.
Our company has fulfilled the Trusted Shops Quality Criteria, which include:
- Verified Identity and Creditworthiness
- Active Buyer Protection
- Compliance with Consumer Protection
- Minimum of 4.0 stars in Trusted Shops reviews
- Outstanding Service Communication
- Low Buyer Protection Refund Rate
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